# ImpulseRP Digital Product & Refund Policy Thank you for supporting **ImpulseRP** through our official Tebex store.\ All purchases made on our platform are governed by the following **Digital Product and Refund Policy**.\ By finalizing a transaction, you acknowledge that you have read, understood, and agreed to all terms below. *** #### **1. Nature of Digital Content** All products offered through the **ImpulseRP Store** are **non-physical digital items**—including scripts, in-game currency, vehicles, businesses, properties, clothing packs, and other assets designed for the FiveM framework.\ These products are delivered instantly or shortly after purchase and may require brief configuration or development time for activation. *** #### **2. Refunds and Returns** Because our products are digital and accessible immediately after purchase, **all sales are final**.\ We do **not** issue refunds, replacements, or returns under any circumstances, including dissatisfaction, accidental purchase, or incompatibility. *** #### **3. Product Exchanges** An **exchange request** may be submitted within **24 hours of delivery** only if the incorrect product was issued or the item is defective upon delivery.\ Approval is at the sole discretion of an **ImpulseRP Director or Owner**. *** #### **4. Revisions and Adjustments** Minor adjustments or revisions to a purchased item may be requested within **72 hours** after delivery.\ Requests made after this timeframe will not be accepted. *** #### **5. Buyer Responsibility** Before purchasing, please ensure you have reviewed all product descriptions, images, and compatibility information.\ ImpulseRP is not responsible for buyer errors, version mismatches, or installation issues resulting from third-party modifications. *** #### **6. Technical Support** If you encounter technical issues with your purchased product, our team will do its best to assist.\ You can contact us by opening a **support ticket in our official ImpulseRP Discord**, or by emailing ****.\ While we aim to resolve all issues, compatibility with modified servers or client files is not guaranteed. *** #### **7. Fraud and Unauthorized Purchases** Any fraudulent activity, unauthorized purchases, or payment reversals will result in the **immediate revocation of all purchased assets** and possible **permanent suspension** from the ImpulseRP network. *** #### **8. Chargebacks and Disputes** Initiating a **chargeback, payment dispute, or refund claim** through your payment provider violates this policy.\ Doing so may result in permanent account suspension and blacklisting across all ImpulseRP services. *** #### **9. Redistribution and Resale** Reselling, sharing, modifying, or redistributing ImpulseRP products without authorization is strictly prohibited.\ Violation of this policy will result in immediate termination of access and potential legal or DMCA action. *** #### **10. Policy Updates** ImpulseRP reserves the right to **update or modify** this policy at any time without prior notice.\ Customers are responsible for staying informed by reviewing this page regularly. *** #### **11. Suspensions and Bans** If a player is suspended or permanently banned from ImpulseRP, **all in-game assets and purchases are forfeited**.\ No refunds, transfers, or reimbursements will be provided. *** #### **12. Business Ownership Terms** All purchases related to in-game business ownership are governed by the **Business Rules** found in our official rulebook:\ [ImpulseRP Business Rules](https://impulse-roleplay-1.gitbook.io/impulse-roleplay-rulebook/business-rules).\ ImpulseRP retains full authority to adjust or revoke business privileges at any time. *** #### **13. Game Economy Adjustments** To maintain economic balance and fair gameplay, ImpulseRP reserves the right to **modify, rebalance, or remove** digital items at any time.\ This includes adjustments to pricing, features, or in-game performance without prior notice. *** #### **14. Inactive Account Forfeiture** Accounts that remain **inactive for 60 days or more** will be considered dormant.\ All associated assets, properties, and purchases may be **permanently cleared or reallocated** to support active players and new users.\ Brief or occasional logins do **not** qualify as active participation—consistent gameplay is required to retain ownership. *** #### **15. Acknowledgment** By completing a purchase through the **ImpulseRP Tebex Store**, you confirm that you have read and accepted all terms stated in this policy.\ Violation of these terms may result in loss of access, account suspension, or removal of purchased items without compensation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://impulse-roleplay-1.gitbook.io/impulse-roleplay-rulebook/tebex-policy/impulserp-digital-product-and-refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.